FAQs

You may return an eligible watch within 30 days of delivery.

For a standard change-of-mind return, the product must be unused, in its original condition, and returned with its original packaging and accessories.

Contact us through our Return Center or email support@heroforcewatches.com before sending anything back. We will provide the appropriate return instructions and return address.

The customer is responsible for return shipping costs for eligible change-of-mind returns. Standard outbound shipping is free, and no percentage of the order value is deducted as an original shipping charge.

Yes. Eligible exchanges may be requested within 30 days of delivery.

Contact us before returning the product so we can provide the appropriate return instructions.

For a standard change-of-mind exchange, the item must be unused, in its original condition, and returned with its original packaging and accessories. The customer is responsible for return shipping costs.

If we sent the wrong product or the item arrived damaged or defective and the claim is confirmed, Heroforce will cover the applicable return shipping cost.

Once the returned item is received, inspected, and approved for exchange, we aim to dispatch the replacement within 7 days, subject to availability.

Contact support@heroforcewatches.com to get started.

After an eligible return reaches our designated return location, inspection may take up to 7 business days.

Once a refund is approved, Heroforce submits it to the original payment method within 3–5 business days.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Every Heroforce watch includes a 12-month product warranty beginning on the delivery date. This warranty is separate from the standard 30-day return window.

If a product develops a suspected defect during the warranty period, contact us at support@heroforcewatches.com with your order information and a description of the problem. We may reasonably request photographs, video, or other information to help evaluate the claim.

The warranty does not cover damage resulting from misuse, accidents, unauthorized repairs or modifications, improper care, or ordinary wear and tear.

When a valid warranty claim is confirmed, we will provide an appropriate remedy based on the circumstances and applicable rights.

No. We do not currently accept backorders.

If a product is out of stock, it cannot normally be purchased until it becomes available again.

If an availability issue affects an order you have already placed, our customer-support team will contact you regarding the available options.

We ship to addresses within the United States and to select international destinations, which are displayed at checkout.

Standard shipping is free on all orders, with no minimum purchase amount required. For international orders, any customs duties, import taxes, or other fees imposed by the destination country are the responsibility of the customer and are not included in the cost of your order.

Orders are generally processed within 1 business day.

After processing and dispatch, estimated standard delivery within the United States is 7–10 business days. For international destinations, estimated delivery is approximately 6–15 business days, depending on the destination and customs procedures.

Delivery timeframes are estimates and may occasionally be affected by carrier disruptions, severe weather, unusually high shipping volumes, address issues, customs processing, logistical interruptions, or other circumstances outside our reasonable control.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are set by the destination country's customs authority and are the responsibility of the customer. They vary by country and are not included in the product price or in your order total.

We recommend that international customers review their local import rules before ordering, as these charges must be paid to receive the shipment.

Our order cut-off time is 2:00 PM Eastern Time, Monday through Friday.

Orders placed after the cut-off time, during weekends, or on applicable holidays begin processing on the next business day.

Tracking information is provided when it becomes available for your shipment.

Once your order has been dispatched and tracking has been generated, you may receive a confirmation email containing your tracking information. Carrier tracking may not update immediately after dispatch, and international tracking updates may be less frequent while a parcel is in transit or in customs.

If you have not received tracking information within a few business days after your order has been processed, contact us at support@heroforcewatches.com.

If you notice an error in your shipping address, contact us as soon as possible.

We will try to assist, but we cannot guarantee that an address can be changed after processing has started or the parcel has been dispatched.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Our inventory reflects product availability at the time of purchase.

Adding a product to your cart does not reserve it. An item may become unavailable before checkout is completed if inventory changes.

An order may occasionally be delayed because of payment verification, carrier disruptions, severe weather, unusually high order volumes, incorrect or incomplete shipping information, customs processing, logistical interruptions, or other circumstances outside our reasonable control.

Heroforce accepts major credit and debit cards, as well as supported digital wallets and accelerated checkout methods.

Depending on your device, browser, location, card issuer, and checkout eligibility, available payment methods may include Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, UnionPay, Shop Pay, PayPal, Google Pay, Apple Pay, and Amazon Pay.

The payment methods displayed at checkout are the methods currently available for your order. For more information, please see our Payment Methods page.

Applicable taxes, if any, are calculated during checkout based on the order and delivery information.

The final amount is displayed before you complete your purchase.

Cookies and similar technologies are small pieces of information used by websites to support functionality such as shopping carts, checkout, preferences, security, and website performance.

Some cookies may be necessary for the Site to function properly. Depending on the technologies involved and applicable requirements, you may have choices regarding non-essential cookies through available browser, device, or Site controls.

For more information, please review our Privacy Policy.

If customer accounts are available on the Site, an account may make it easier to access certain order information and use available account features.

The features available may depend on the account functionality currently offered by Heroforce.

Email: support@heroforcewatches.com
Phone: +1 (302) 610-3782
Customer Service Is Available: Monday–Friday, 9:00 AM–5:00 PM (EST)