Shipping policy

This Shipping Policy explains how Heroforce processes and delivers orders to customers within the United States and select international destinations.

Shipping Destination

Heroforce ships to addresses within the United States, as well as to select international destinations.

Available destinations are displayed during checkout. If your country is not shown at checkout, we are currently unable to ship there.

Shipping Costs

Standard shipping is free on all Heroforce orders. All products are delivered to your door completely free of charge, with no minimum purchase amount required.

For international orders, customs duties, import taxes, or other fees imposed by the destination country are not included in your order and remain the responsibility of the customer.

Additional shipping costs may apply when a customer requests reshipment after an order has been returned because of an incorrect or incomplete customer-provided address, refusal, or failure to claim the shipment.

Any applicable reshipment cost will be communicated before reshipment is arranged.

Processing Time

Orders are generally processed within 1 business day.

Our processing business days are Monday through Friday, excluding applicable holidays.

If you place an order on a Friday evening, over the weekend, or on an applicable holiday, processing begins on the next business day.

Processing time and delivery time are separate.

Order Cut-Off Time

Our order cut-off time is 2:00 PM Eastern Time, Monday through Friday.

Orders placed before the cut-off generally enter our standard processing schedule that business day.

Orders placed after 2:00 PM Eastern Time, during weekends, or on applicable holidays begin processing on the next business day.

Estimated Delivery Time

Once your order has been processed and dispatched, estimated standard delivery is 7–10 business days for orders shipped within the United States.

These timeframes are estimates and not guaranteed delivery dates.

International Shipping

For customers outside the United States, we offer international shipping with an estimated delivery time of 6–15 business days, depending on the destination and customs procedures.

International delivery timeframes are estimates and not guaranteed delivery dates. Customs clearance, in particular, may add time that is outside our reasonable control.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by the destination country's customs authority and are the responsibility of the customer. They vary by country and are not included in the cost of your order.

We recommend that international customers review their local import rules before ordering, as these charges must be paid to receive the shipment.

If an international shipment is returned to us because applicable customs charges were not paid or the shipment was refused or unclaimed, the request will be assessed under our Refund & Exchange Policy, and additional shipping costs may apply if reshipment is requested.

Tracking

Tracking information is available for shipments when generated by the applicable shipping service.

When tracking becomes available, it may be sent using the contact information associated with your order.

Carrier tracking information may not update immediately after dispatch, and international tracking updates may be less frequent while a parcel is in transit or in customs.

Shipping Carriers

Heroforce works with third-party shipping and logistics providers.

The carrier used for an individual order may vary depending on destination, availability, fulfilment requirements, and other operational factors.

We therefore do not guarantee that every order will be shipped using a particular carrier.

Shipping Delays

Occasional delays may occur because of unusually high shipping volumes, severe weather, carrier disruptions, customs processing, logistical interruptions, address problems, operational delays, or other circumstances outside our reasonable control.

If tracking is temporarily delayed or a shipment takes longer than expected, please allow reasonable time for carrier information to update.

You may contact our customer-support team if you need assistance reviewing available shipping information.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before completing your purchase.

If you discover an error after placing an order, contact support@heroforcewatches.com as soon as possible.

We will try to assist, but we cannot guarantee that an address can be changed after processing has started or after the parcel has been dispatched.

Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, it may be returned.

If the parcel is successfully returned and identified, we may offer reshipment. The customer may be responsible for the additional shipping cost.

Any applicable reshipment charge will be communicated before the parcel is sent again.

If the customer prefers a refund rather than reshipment, the request will be assessed under our Refund & Exchange Policy.

Refused and Unclaimed Shipments

Customers should monitor available tracking information and make reasonable arrangements to receive their orders.

If a shipment is refused or remains unclaimed and is returned, contact us.

After the parcel has been returned and identified, we will assess the available options under our Refund & Exchange Policy.

Additional shipping costs may apply if reshipment is requested.

Delivered but Missing Packages

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, review available tracking or delivery information, check with household members or others who may have accepted the parcel, and contact the carrier where appropriate.

You may also contact us for assistance reviewing available shipment information.

Delivery confirmation, including available tracking information, timestamps, or other carrier records, may be considered when investigating a claim.

A confirmed-delivery scan does not remove non-waivable customer rights that may apply under applicable law.

Damaged Packages or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged or you receive an incorrect product, contact support@heroforcewatches.com as soon as reasonably possible with your order information and details of the issue.

We may request photographs or other reasonable information to help evaluate the problem.

Confirmed damaged, defective, or incorrect products are handled according to our Refund & Exchange Policy.

Contact

For questions regarding processing, tracking, delivery, or shipping, contact our customer-support team.

Business Details

Business Name: Heroforce
Business Address: 1111B S Governors Ave STE 28154, Dover, Delaware 19904, USA