Refund policy

At Heroforce, we want you to be satisfied with your purchase.

This policy explains our return, refund, exchange, defective-item, and product-warranty procedures.

Nothing in this policy is intended to limit any non-waivable rights or remedies available under applicable law.

30-Day Return Window

Eligible products may be returned within 30 days after delivery.

To request a return, contact support@heroforcewatches.com before sending the product back.

Please provide your order information and the reason for your return. Our customer-support team will provide the appropriate return instructions and return address.

Please do not send a return to an address unless our support team has instructed you to use that address. Unauthorized returns may cause delays or make it difficult to identify and process your return.

The standard 30-day return period is separate from our 12-month warranty for qualifying product defects.

Return Eligibility

For a standard change-of-mind return, the product must generally be unused, in its original condition, returned with its original packaging, and accompanied by the components and accessories originally supplied with it.

We may decline a standard change-of-mind return if the product shows clear signs of use, damage caused after delivery, unauthorized modification, or missing essential components.

Reasonable handling necessary to inspect a product will be considered according to the circumstances and applicable customer rights.

Change-of-Mind Returns

Eligible change-of-mind returns may be requested within the 30-day return window.

The customer is responsible for the cost of shipping an eligible change-of-mind return to the return location provided by our support team.

Standard outbound shipping is free. We do not deduct an arbitrary percentage of the order value as an “original shipping cost.”

We recommend using a trackable shipping method when returning an item.

Defective, Damaged, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, you receive an incorrect item, or you believe the product is defective, contact support@heroforcewatches.com as soon as reasonably possible.

Please provide your order information and a description of the problem. We may reasonably request photographs or video to help evaluate the issue.

If we confirm that the item is defective, damaged on arrival, or incorrect because of our error, Heroforce will cover the applicable return shipping cost or provide a prepaid return method where available.

We will then provide an appropriate remedy based on the circumstances and applicable customer rights.

12-Month Product Warranty

Heroforce provides a 12-month warranty beginning on the product's delivery date.

This warranty is separate from the standard 30-day return window.

If a product develops a suspected defect during the warranty period, contact our support team with your order information and a description of the problem.

We may reasonably request photographs, video, or return of the product for inspection.

The warranty does not cover damage resulting from misuse, accidents, unauthorized repairs or modifications, improper handling or care, or ordinary wear and tear.

When a valid warranty claim is confirmed, Heroforce will provide an appropriate remedy according to the circumstances and any applicable rights.

Nothing in this warranty replaces or limits non-waivable rights under applicable law.

Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for return shipping costs.

For confirmed defective products, products damaged on arrival, or incorrect products sent because of our error, Heroforce covers the applicable return shipping cost.

If you expect Heroforce to cover return shipping, please contact us before purchasing a return service so that we can provide the appropriate instructions.

Return Inspection

After an eligible return reaches our designated return location, we will inspect the product.

Inspection may take up to 7 business days after receipt.

We will notify you when the return has been reviewed and inform you whether the refund or exchange has been approved or whether additional information is reasonably required.

Approved Refunds

Approved refunds are submitted to the original payment method within 3–5 business days after approval.

After we submit the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

This additional processing time is controlled by the relevant financial institution and is outside our direct control.

Exchanges

Eligible exchanges may be requested within 30 days after delivery.

Contact us before returning the original product so that we can provide the appropriate return instructions.

For a standard change-of-mind exchange, the product must meet our standard return-condition requirements and the customer is responsible for applicable return shipping costs.

If an exchange is required because we sent the wrong product or because an item arrived damaged or defective and the claim is confirmed, Heroforce will cover the applicable return shipping cost.

After the returned product has been received, inspected, and approved for exchange, we aim to dispatch the approved replacement within 7 days, subject to availability.

If the requested replacement is unavailable, we will contact you regarding the available options.

Missing Items

If your shipment is missing an item included in your order or expressly listed as part of the purchased product, contact us promptly.

We will review the order and available fulfilment information and provide an appropriate resolution when the missing-item claim is confirmed.

Delivered but Missing Packages

If tracking shows that your package was delivered but you cannot locate it, check the delivery location, available tracking information, household members or others who may have accepted the parcel, and contact the carrier where appropriate.

If you still cannot locate the shipment, contact us.

We may assist you in reviewing available tracking information and determining appropriate next steps.

Carrier delivery confirmation may be relevant when investigating a claim, but it does not automatically remove rights or remedies that cannot be waived under applicable law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after processing has started or the shipment has been dispatched.

If an order is returned because of an incorrect or incomplete customer-provided address, we may offer reshipment. The customer may be responsible for the additional shipping cost associated with reshipment.

Any applicable reshipment cost will be communicated before the parcel is sent again.

Refused or Unclaimed Shipments

If a shipment is refused or remains unclaimed and is returned, contact us.

Once the returned parcel has been received and identified, we will assess the available options under this policy.

Additional shipping costs may apply if the customer requests reshipment.

Late or Missing Refunds

If we have confirmed that a refund was submitted but it has not appeared in your account, first check the relevant bank or payment account.

You may then need to contact your card issuer, payment provider, or bank because financial institutions may require additional time to post refunds.

If the refund is still missing after these steps, contact support@heroforcewatches.com.

Payment Disputes

If you experience a problem with an order, we encourage you to contact us so that we can investigate and attempt to resolve the issue promptly.

We may maintain and provide relevant transaction, delivery, communication, and return records when responding to a payment dispute.

We do not impose return costs merely because a customer has exercised a legitimate right to dispute a transaction.

Fraudulent activity or abuse may result in reasonable measures to protect our business, including refusal of future orders where appropriate.

Contact

For return, exchange, refund, or warranty questions, contact our customer-support team.

Business Details

Business Name: Heroforce
Business Address: 1111B S Governors Ave STE 28154, Dover, Delaware 19904, USA