Privacy policy

We respect the privacy of our customers and visitors. This Privacy Policy explains how we generally collect, use, disclose, retain, and protect personal information when you visit heroforcewatches.com, communicate with us, or purchase from Heroforce.

Depending on your location and circumstances, applicable law may provide additional privacy rights that cannot be waived by this policy.

Information We Collect

The information we collect depends on how you interact with Heroforce.

Contact and Account Information

We may collect your name, email address, telephone number, billing address, shipping address, and account information where an account feature is available and used.

Order Information

When you place an order, we may collect information concerning products purchased, order value, order status, shipping and fulfilment, returns, refunds, exchanges, warranty claims, and communications relating to your order.

Payment Information

Payments are processed using payment services available through our e-commerce environment.

Payment providers may collect payment-card and transaction information necessary to authorize, secure, and process transactions.

Customers should not send full payment-card details through ordinary customer-support communications.

Customer-Service Information

When you contact us, we may collect your contact information, order details, messages, photographs, videos, warranty information, and other information you voluntarily provide in connection with your request.

Device and Usage Information

Certain technical information may be collected automatically when you interact with the Site, including IP address, browser and device information, operating system, approximate location derived from technical information, pages and products viewed, referring pages, Site interactions, and date and time information.

How We Use Information

We may use personal information to process and manage orders and payments, arrange fulfilment and delivery, provide tracking and order updates, handle returns and warranty claims, respond to customer-service requests, operate and improve the Site, detect fraud and security incidents, maintain business records, comply with applicable obligations, protect our rights and those of customers, measure Site and advertising performance, and send marketing communications where appropriate and permitted.

E-Commerce Platform

Our store operates using a hosted e-commerce platform.

The platform provides infrastructure necessary to operate the online store, including functionality associated with products, checkout, orders, and related e-commerce services.

As part of providing these services, the platform may process personal information according to its applicable terms and privacy practices.

Payments

Transactions may involve third-party payment-processing services.

These providers may receive information necessary to process, authorize, secure, and record transactions.

Their handling of information may also be governed by their own privacy notices and security practices.

We do not identify specific payment processors in this policy unless their use has been confirmed, because available payment infrastructure may change.

Fulfilment and Shipping

To fulfil and deliver orders, we may provide necessary information to fulfilment, logistics, and shipping service providers.

This may include your name, shipping address, contact details, and relevant order information.

These providers receive information necessary to perform services associated with your order.

Cookies and Similar Technologies

Our Site may use cookies and similar technologies to operate and improve the online store.

These technologies may support shopping-cart functionality, preferences, user sessions, checkout and account functionality, security and fraud prevention, Site performance, advertising, and campaign measurement.

Some technologies may be necessary for the Site to function properly.

Depending on the technologies involved and applicable requirements, you may have choices regarding non-essential cookies through available browser, device, or Site controls.

Advertising and Measurement

Heroforce may use an online advertising and measurement provider to advertise our products and understand campaign performance.

Cookies, pixels, tags, or similar technologies may be used in connection with these activities.

Information involved may include technical identifiers, device information, Site interactions, products viewed, referral information, and purchase-related events.

Where required, relevant controls or consent mechanisms may be provided for advertising or measurement technologies.

Marketing Communications

We may send promotional communications where permitted and, when required, after obtaining appropriate permission.

You may unsubscribe from promotional emails using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional communications concerning orders, refunds, warranty claims, security matters, or customer-service requests are separate from promotional marketing and may still be sent when necessary to provide the requested service.

Sharing Personal Information

We may disclose personal information to service providers where reasonably necessary to operate Heroforce.

These providers may support e-commerce infrastructure, payment processing, fulfilment and shipping, customer communications, website hosting and technical operations, security and fraud prevention, advertising and measurement, and professional or administrative services.

We may also disclose information where reasonably necessary to comply with applicable legal processes, protect customers or our business, investigate suspected fraud, enforce our rights, or respond to lawful requests.

If the business undergoes a merger, restructuring, financing, acquisition, sale, or transfer of assets, relevant information may be transferred as part of that transaction subject to applicable requirements.

Advertising-Related Disclosures

We do not describe ordinary disclosures to service providers necessary to operate the store as selling customer lists.

However, certain advertising or measurement activities may receive different legal classifications under some regional privacy laws.

Where applicable law provides eligible customers with rights concerning those activities, we will handle qualifying requests as required.

Data Retention

We retain personal information for periods reasonably necessary for the purposes for which it was collected.

Retention periods may depend on order fulfilment, customer-service requirements, returns and warranties, fraud prevention, business recordkeeping, accounting and tax requirements, dispute management, and other applicable obligations.

Information may subsequently be deleted, anonymized, or retained for longer where appropriate or required.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

These measures may include secure connections, access controls, and protections available through our e-commerce and service-provider infrastructure.

No method of Internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot promise absolute security.

International Data Transfers

Although Heroforce currently sells only within the United States, some service providers or technical infrastructure may process information in other locations.

Where applicable requirements govern transfers of personal information, appropriate measures may be used by the relevant parties.

Your Privacy Choices and Requests

Depending on applicable law and your circumstances, you may have rights concerning your personal information.

These may include rights to request access to certain information, correction of inaccurate information, deletion of eligible information, information regarding certain processing or disclosures, or choices concerning certain marketing, advertising, or measurement activities.

Some requests may be subject to verification, exceptions, or legitimate record-retention requirements.

Privacy requests may be submitted to support@heroforcewatches.com.

We may need to verify your identity before completing certain requests.

United States Regional Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Available rights depend on factors including your state of residence, the information involved, how it is processed, and whether particular requirements apply to our business.

Where applicable, eligible customers may have additional rights relating to access, correction, deletion, portability, or certain advertising or data-sharing activities.

Nothing in this Privacy Policy is intended to remove rights that cannot lawfully be waived.

Children's Privacy

Heroforce is not intended to be directed to children for the purpose of collecting their personal information.

We do not knowingly seek to collect children's personal information in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, contact us so that we can review the situation and take appropriate action.

Third-Party Websites

Our Site may contain links to websites or services operated independently by third parties.

We do not control the privacy practices of independent third-party websites.

We encourage customers to review the privacy information provided by those services before providing personal information.

Changes to This Privacy Policy

We may revise this Privacy Policy when our practices, services, or applicable requirements change.

The current version will be made available through the Site.

Contact

For questions about this Privacy Policy or to submit a privacy request, contact us.

Business Details

Business Name: Heroforce
Business Address: 1111B S Governors Ave STE 28154, Dover, Delaware 19904, USA